Contact Us
We're here to help! Reach out to us for support, feedback, or partnership opportunities.
Email Support
Feedback & Suggestions
Privacy & Security
Partnerships
Frequently Asked Questions
Quick answers to common questions
How do I report a bug or technical issue?
Please email us at support@macrohard-academic.com with details about the issue, including: the tool you were using, what you were trying to do, any error messages, and your browser/device information.
Are your tools really free?
Yes! All our academic tools are 100% free to use. We support the platform through non-intrusive advertisements that don't interfere with tool functionality.
Can I use your tools for commercial purposes?
Our tools are primarily designed for academic and educational use. For commercial licensing inquiries, please contact partnerships@macrohard-academic.com.
Do you offer API access to your tools?
Currently, all our tools are browser-based only. We're considering API access for the future. If you're interested, let us know your use case via email.
How can I request a new tool or feature?
We love hearing from our users! Send your suggestions to feedback@macrohard-academic.com. We review all requests and prioritize based on community needs.
Response Times
When to expect a reply from our team
General Support
24-48 hours on business days
Technical Issues
12-24 hours for critical issues
Partnership Inquiries
3-5 business days
About Macrohard Academic Tools
Macrohard Academic Tools is dedicated to providing free, high-quality academic tools for students, educators, and researchers worldwide. Our mission is to make academic work more efficient and accessible to everyone, regardless of their economic background.
Our Commitment
- Always free for academic use
- Privacy-focused (client-side processing)
- No registration required
- Continuously improving based on user feedback
- Supporting students and educators globally
Operating Hours
Our support team operates Monday through Friday, 9 AM - 6 PM EST. Emails received outside these hours will be responded to on the next business day.
Languages
We provide support in English and Chinese (中文). Please specify your preferred language when contacting us.
Global Academic Community
Serving over 100,000 students and educators from 150+ countries